Deliveries & Returns

Delivery

Destination Timescale Cost
UK 3-5 Days

(Mon-Fri) £3.00 

FREE UK DELIVERY at the moment! 

 

*3-6 days Northern Ireland, Channel Islands, Scottish Highlands, Isle of Man.

Shipping outside of Mainland UK? See our Delivery Information Page to view international shipping rates and delivery information.

PLEASE BE AWARE DUE TO COVID: We aren't in the office everyday so orders will be shipped every other working day. We currently are using Royal Mail to ship your parcel, they are still experiencing delays so please be patient and if you have waited over a week for your parcel since receiving your shipping information then please get in touch in the contact us section or email charlotte@theth3rdlevel.com 

Returns

Return it to us for a refund (the initial delivery charges are non-refundable) or an exchange within 30 days from date of dispatch (not order date). See the Returns and Exchanges page for more information.

Please Note: Masks are non-refundable. If the mask is faulty then please contact us at charlotte@theth3rdlevel.com